Delivery geography and service providers

We deliver goods throughout Latvia, Germany and other European Union countries using reliable carriers. The type of delivery and the service provider depends on the destination and the size and weight of the product:

• Latvia – delivery to parcel machines and by courier (for example, Omniva, DPD);
• Estonia, Lithuania and other European Union countries – delivery by courier and to parcel machines (for example, DPD, Omniva international delivery);
• Germany – delivery by courier; for bulky goods – cargo/pallet delivery.

Due to the nature of our goods (grills, kazani, tandoors and other metal goods), small goods and accessories are delivered as standard parcels (parcel machines or courier), while bulky and heavy goods are delivered by courier or cargo delivery.

Shipping costs

Delivery costs are calculated automatically at the time of placing the order, depending on the country of delivery, the chosen method of delivery, the weight and size of the product. The total amount, along with delivery, is displayed before the order is confirmed and paid.

Clarification of delivery costs

Some of our goods are bulky and heavy, so in some cases the exact cost of delivery becomes known only after the preparation and transfer of the parcel to the carrier, when the actual parameters of the parcel (weight, dimensions, packaging) are exactly known.

In rare cases, the actual cost of delivery may slightly exceed the amount calculated at the time of placing the order. In this case, we will contact you before shipping the product to agree on an additional delivery fee. The additional fee in no case exceeds 20% of the initially calculated amount of delivery.

You always have the right to choose: confirm the agreed additional fee or cancel the order. If you do not agree to the additional fee and cancel the order, we will fully refund all payments already made. No additional amount will be charged without your consent.

Receiving the parcel

Upon receipt of the parcel, please check the integrity of the package. If the packaging is visibly damaged, please fix it together with the carrier's representative and inform us immediately. All duties and taxes that may be applicable in the country of destination, if any, are covered in accordance with the laws and regulations in force.

Contact information

If you have any questions about delivery, please contact us: info@verovital.lv | phone +371 20 308 300.